the emotions that drive human
Emotions Drive Decisions
Heartbeat AI goes beyond traditional analytics and sentiment analysis to recognize emotions and themes in your qualitative text data.
Measuring emotions is a catch 22
Emotions are below the surface. They reside in the murky subconscious. The moment we ask people to rate their feelings, and give a “reasoned” answer, we move away from the realm of subconscious emotions and toward the world of thinking.
We have a solution
Heartbeat Ai analyzes unstructured text data from sources such as customer, employee, and patient feedback, consumer survey comments, call center and chat bot transcripts, and online product reviews. We organize these inputs into relevant emotion categories derived from thousands of words and phrases. These emotion groups reveal insights into the "deep why" behind human behaviour, and are accessible through a user-friendly dashboard within minutes.
There’s a human behind every label
An invaluable emotional analysis platform
Heartbeat Ai offers the ability to unearth emotions embedded in language. Through machine learning tools, we do it with unprecedented granularity. These emotion insights can be applied to an array of business problems.
Helping our customers become more human-centric, allowing them to anticipate pain-points, understand needs, and deliver exceptional Human Experience.