HEARTBEAT HX
an empathy analytics platform that measures the complexity of human experience (HX)
We help organizations to communicate more authentically and empower companies to uncover truths about their customers and employees.
OPEN & honest
Keeping our clients in the loop with an “open box” system
Unlike other companies, we show our clients how our algorithms work - allowing for greater collaboration, better efficiency, and the highest accuracy possible.
How Our Process Works
Data Inputs
We utilize data from the following inputs:
Survey Responses
Voice of Customer
Call Center Transcripts
Product Reviews
Chatbot Transcripts
Patient Reviews and Social Media Patient Data
Employee Reviews & Feed-back
Social Media Posts
Real-Time Data Processing
Data can be uploaded to the platform in a “CSV” format or with an API integration in near-real-time. To guarantee data accuracy, we use:
Universal" and custom taxonomies.
Extensive Natural Language Processing (NLP) algorithms.
Rule-based training (including negation, sarcasm, etc.)
Supervised machine learning.
Data training by professionals (not crowdsourced).
Validation through predictive analysis.
Ongoing human curation for the highest possible accuracy.
User-Friendly Data And Actionable Insights
All dashboards are accessible and easy-to-use, making actionable insights and important trends easy to identify.
Our platform can be customized to fit any request.
Integrate with your company-specific Business Intelligence tool, Qualtrics, Tableau, and more.
HX Index
Move past the elementary consumer score systems like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Review Star Rating to an index that was built to understand human experience (HX) across any channel or demographic.